Click here to access the Hylotm PRO Success Plan (PDF)
Contact sales@aon3d.com for further details.
| Support Category | Details | Description | Hylotm PRO (US & Canada) |
| AM Consulting | Operation & Materials | Receive expert assistance with process parameter analysis, slice audits, material selection, and design for additive manufacturing advice. | Included |
| Remote Support | Phone, Email, and Service Level | Receive same-day hardware & software operational support and troubleshooting assistance. | Direct Phone NumberDedicated Success Manager |
| On-site Support | Calibration & Training | An AON3D implementation engineer performs a 2 day on-site training covering hardware, software, maintenance, and performs a “turn-key” customer demo print. | Included |
| Preventive Maintenance (scheduled) | An authorized technician performs a scheduled yearly tune-up to keep your machine in optimal condition. | 1 Per Year | |
| Corrective Maintenance (repairs) | An authorized technician will perform on-site repairs for non-wear / non-consumable components or subsystems if necessary. | Included | |
| Hot-Swap Machine | Receive a replacement machine to minimize downtime should a major failure occur. | Included | |
| Documentation (Online) | Operation & Materials | Access operation instructions, technical documentation, maintenance guides, material guides, and pre-validated material profiles. | Included |
| Additive Academy | Enroll new users into our learning management system for on-demand access to our remote training video courses. | Included | |
| Spare Parts & Consumables | Corrective Maintenance (repairs) | Receive spare parts required to return your machine to operating condition. | Included |
| Shipping | Freight or parcel charges. | Included | |
| Upgrades | Firmware | Receive hardware and user interface updates. | Included |
| Hardware (service bulletins) | Get the latest hardware features, reliability improvements, and more. | Included | |
| Warranty | Limited | Receive replacement parts required due to manufacturing defects. | 3 Yrs |
| Comprehensive | Receive replacement parts (excluding consumables) required to return your machine to service. | For duration of plan |