Contact sales@aon3d.com for further details.
| Support Category | Details | Description | Lite (Available Globally) |
Professional (Available in US & Canada) |
| AM Consulting | Operation & Materials | Receive expert assistance with process parameter development, slice audits, material selection, material validation, and design for additive manufacturing. | Included 4 Hours / Month |
Unlimited |
| Remote Support | Service Level | Receive machine operation support and troubleshooting | Next work day | Same day |
| – | Included | Included | ||
| Phone | – | Callback | Direct Line | |
| On-site Support | Installation | An authorized technician unpacks, installs, calibrates, and performs a standard print. | MSRP | 20% discount |
| Preventive Maintenance (scheduled) | An authorized technician performs scheduled maintenance to keep your machine in optimal condition. | MSRP | 1 Service per Year Included | |
| Corrective Maintenance (repairs) | An authorized technician will perform on-site repairs for non-wear / non-consumable components or subsystems when necessary. | MSRP | Included | |
| Hot-Swap Machine | Receive a replacement machine of same configuration to minimize downtime should a major failure occur. | MSRP | Included Machine & Shipping |
|
| Documentation (Online) | Machine | Access technical documentation for installation, preventive and corrective maintenance procedures, and service bulletins. | Included | Included |
| Operation & Materials | Access operation instructions, material guides, validated material profiles, and G-code commands. | Included | Included | |
| Training | Online | Access the AON3D Additive Academy for on-demand courses, including installation, machine introduction, Simplify3D slicer tutorials, preventive maintenance, and more. | Up to 3 Users | Up to 12 Users |
| Instructor-Led | Receive tailored courses from an AON3D instructor, either at the customer facility or at AON3D headquarters. | MSRP | 20% discount | |
| Spare Parts & Consumables | Corrective Maintenance (repairs) | Receive spare parts required to return your machine to operating condition. | MSRP | Included |
| Shipping | Freight or parcel charges | Not included | Included | |
| Upgrades | Firmware | Receive hardware and user interface updates. | Included Online & USB |
Included Online & USB |
| Hardware (service bulletins) | Get the latest hardware features, reliability improvements, and more. | Included | Included | |
| Warranty | Limited | Receive replacement parts required due to manufacturing defects. | 2 Yrs | 2 Yrs |
| Comprehensive | Receive replacement parts (excluding consumables) required to return your machine to service. | – | For duration of plan |